1. Who we are
ILS International Logistics Services ("ILS", "we", "us") is a freight-forwarding and supply-chain company headquartered in Dubai, United Arab Emirates. This Privacy Policy explains how we handle personal data collected through ilsmtc.com, our quote forms, our email correspondence, and our day-to-day shipment operations.
2. Information we collect
We only collect information that is necessary to provide our services and to communicate with you:
- Contact details — name, company, email, phone — submitted through forms or shared during email and WhatsApp correspondence.
- Shipment information — origin and destination, commodity, weight, volume, Incoterms, and any documentation required to clear customs.
- Commercial information — invoices, packing lists, AWBs, B/Ls, and other documents necessary for the movement of cargo.
- Website usage — IP address, browser, device type, and pages visited, collected anonymously through standard analytics.
3. How we use your information
We use your data only for the purposes you would reasonably expect from a freight forwarder:
- To prepare quotes and respond to enquiries.
- To book, dispatch, track, and deliver your shipments.
- To file customs declarations and meet legal trade-compliance obligations.
- To issue invoices and process payments.
- To send you operational updates about your active shipments.
- To improve our website, services, and customer experience.
4. Who we share it with
We share your information only with the parties required to move your cargo, and only to the extent strictly necessary:
- Airlines, shipping lines, and trucking carriers.
- Customs authorities and licensed customs brokers in origin and destination countries.
- Insurance providers, when you request cargo insurance.
- Regulatory and government bodies, where disclosure is required by law.
We do not sell, rent, or trade your personal data to anyone.
5. International transfers
Because we move cargo internationally, your data may be transferred to partners in jurisdictions outside the UAE — including the GCC, Europe, Asia, Africa, and the Americas. We rely on contractual safeguards with these partners to ensure your data is protected to a standard consistent with this policy.
6. How long we keep it
We keep shipment and customs documentation for as long as required by UAE Federal Customs and applicable tax legislation — typically a minimum of five years. Contact records may be kept for the lifetime of our commercial relationship and for a reasonable period thereafter.
7. Your rights
You have the right to request access to the personal data we hold about you, to correct it, to ask us to delete it (subject to legal retention requirements), and to opt out of non-operational communications. To exercise any of these rights, write to us at info@ilsmtc.com.
8. Security
We protect your information with appropriate technical and organisational measures, including encrypted transit (HTTPS), access controls, and confidentiality obligations on every member of our team. No system is perfectly secure, but we treat your data as we would our own.
9. Cookies
Our website uses a small number of cookies for essential functionality and anonymous analytics. For details, see our Cookie Policy.
10. Changes to this policy
We may update this Privacy Policy from time to time. The current version is always available at this URL, and the "Last updated" date at the top of the page will reflect any change.
11. Contact us
For any privacy-related question, please reach out:
ILS International Logistics Services
Business Centre Tower, 28/28, Media City
Dubai, UAE — P.O. Box 503244
Email: info@ilsmtc.com
Phone: +971 4 4343800